Категория: Windows: Ведение дел
ASoft CRM это система управления, обладающая мощными функциональными возможностями, направленными на автоматизацию процесса продаж, маркетинга, документооборота и получения качественных и количественных отчетов. Но, зачастую, частные предприниматели не могут себе позволить покупку многофункционального программного комплекса, кроме того, большая часть того функционала, который представлен в CRM системах, им не нужна.A S oft CRM Free – бесплатная CRM система!
Специально для представителей малого бизнеса была создана бесплатная версия ASoft CRM с ограниченным функционалом. достаточным для работы одного пользователя .
Система ASoft CRM Free позволит:
Web CRM система, бесплатно распространяемая нашей компанией, даст Вам возможность узнать основные достоинства нашего программного продукта в работе.
Воспользоваться предложением компании ASoft и начать использовать ASoft CRM Free можно, зарегистрировавшись по ссылке.
Customer Relationship Management abbreviated as CRM. With CRM software, you can use all contacts with the customer to optimise central to decisions within your organization. With a CRM software package you can view all customer data and interactions with customers to capture and manage.
On this page you will find a summary of good quality and free CRM software packages.
SuiteCRM is a free alternative to paid CRM solutions such as Dynamics and Salesforce. The big difference with most other CRM programs is that SuiteCRM is completely open source. In addition, it distinguishes itself also here, quality. So the software is generally praised and it even has the BOSSIE Award 2015 winner for best open source CRM software.
By making use of an open source package, your business will benefit not only low cost, but you're also not stuck with one technical party for support. It is easy for another party to find support for the same package can offer.
SuiteCRM is after installation on an own server room are completely free to use without any restrictions. The business model of the creators is offering paid extensions to which additional functions can be added and the ability to offer very fast hosting.
If you yourself are not worth the effort of installing and maintaining the package, you can do this by the authors of SuiteCRM. For this you need to or monthly subscription fees to pay.
SuiteCRM has the following characteristics:
HubSpot is an organisation that other companies helps to leads, and to collect and follow. The starting point is that the era of cold calling or telephone sales. People go nowadays on the internet first to search for businesses and services that fit their own needs. Then take them through various media channels and contacted the company. This they call inbound marketing.
HubSpot supports the findability for companies by a blogdienst to offer and customers ' sites to make the right call-to-actions and landing pages that are high in the search results of Google amongst others.
In addition to the easy to make of companies to be found offers HubSpot also the tools to make those leads then to follow. She will do an online CRM service is developed that is free and unlimited to use. So for an unlimited number of employees and an unlimited number of leads. This is not a transient action because the company itself indicates that this will apply. For SME businesses this online CRM package is absolutely worth trying. Installation of the software on a own server space belongs, unfortunately, not possible.
HubSpot CRM has the following characteristics:
Zurmo is an open source CRM application that is written in PHP. After installation on an own server space enables all employees within your organization, customer data, store, deals, follow, and manage activities.
The most distinctive of this software is that it is a form of "gamification" have been added. By a game element in the CRM area to try Zurmo users to encourage as many as possible of the customer to add and keep it up to date. Users can use points and earn badges, and there will be a scorecard kept by week, month and total.
Zurmo provides an excellent support for users that the CRM system with a mobile phone or tablet want to use. You can install language packs for support for a language other than English. There is also a free package available for the Dutch language.
Zurmo has the following characteristics:
OroCRM is an open source CRM package that allows you to all customer information centrally stores. Monitor the entire process from lead or first contact to the final order or purchase. OroCRM makes it easy for this data to analyze and on the basis of the conversion and increase sales.
The creators of OroCRM filled this high position of Magento. This has also meant that the developers have made efforts to the CRM application seamlessly on the Magento ecommerce platform to join. So, when you already have a webshop which this is based is OroCRM an additional interesting CRM package for you.
The open source package is written in PHP and uses a MySQL database to store data.
OroCRM has the following characteristics:
vtiger is open source CRM software. vtiger is easy to install because third party software such as Apache, MySQL, and PHP along with CRM source code in one bundle can be downloaded.
vtiger CRM software is completely free and unlimited to use. vtiger will only ask for a refund if there is any support needed. vtiger CRM is particularly suitable for small and medium-sized enterprises.
In addition to the open source version that you can install it yourself is also a paid online CRM service is offered. The open source package is already more than 3 million times downloaded by users.
vtiger CRM has the following characteristics:
Microsoft Outlook plug-in,
Microsoft Office plug-in,
CiviCRM is an open source "Constituent Relationship Management system". CiviCRM is being developed for special interest groups, non-profit and non-governmental organizations.
CiviCRM is installed as a module on top of the CMS system of WordPress. Joomla or Drupal .
CiviCRM has the following characteristics:
Sugar CRM is also available as a free open source version under the name SugarCRM Community Edition. Sugar Open Source provides organizations in the field of sales, marketing and service with a possibility of interaction with the customers to manage. Sugar CRM is designed for organizations from large to small.
Sugar CRM is used by many other organisations supported. If you need a cheap CRM solution want, but not the software to implement can you do a Sugar CRM partner of enable.
SugarCRM has the following characteristics:
Lead, contact and opportunity management to share information and new sales to facilitate
Lead management managing and tracking new leads
Email marketing to engage prospects and customers with relevant offers
Campaign management to campaigns through a variety of channels to followCampaign reporting to measure the effectiveness of marketing activities to analyze
Operations management for e-mail, tasks, phone calls and meetings to capture and track
Market Research Associate
Last Updated: January 7, 2016
Customer relationship management (CRM) is the process of managing an organization’s interactions throughout the entire customer life cycle. CRM software applications support the automation of these processes and best practices.An Overview of CRM Software
CRM systems vary widely in capabilities, pricing and underlying technology, from basic contact management to sophisticated enterprise suites for sales, service and marketing, to platforms that foster customer connections. Moreover, the market includes industry-specific CRM solutions (e.g. real estate or pharmaceutical sales) and best-of-breed solutions for specific CRM functions (e.g. field service or help desk).
We developed this guide to complement our CRM reviews. The following sections will help potential purchasers find the best customer relationship management software package for their business:
Here’s what we’ll cover:What Is CRM Software?
The primary purpose of CRM software, sometimes known as contact management software, is to consolidate customer information into one repository, so users can better organize and manage relationships. Additionally, these applications automate common processes and provide tools for monitoring performance and productivity. Systems vary, but the best CRM software will include at least the following four core functions:
Customer data management. Most products provide a searchable database to store customer information (such as contact information) and relevant documents (such as sales proposals and contracts).
Interaction tracking. These systems document conversations held by phone, in person, through live chat. email or other channels. These interactions can be logged manually, or automated with phone and email system integrations. Depending on the product, some systems can also track interactions on Facebook, Twitter and other social platforms.
Workflow automation. This standardizes business processes, usually through a combination of task lists, calendars, alerts and templates. Once a task is checked off as complete, for example, the system might automatically set a task for the next step in the process.
Reporting. Management can use these CRM tools to track performance and productivity based on activities logged in the CRM system—for instance, how many new contacts were added to the database that day, or how much revenue was generated. These tools can also be used for forecasting, such as for the next-quarter sales pipeline.A Comparison of Top CRM Solutions
There are many popular CRM solutions on the market, and it can be hard to understand what distinguishes one product from another and which is right for you. To help you better identify how these solutions stack up against one another, we created a series of side-by-side product comparison pages that break down the details of what each solution offers in terms of pricing, applications, ease of use, support and more:
Top Infusionsoft Comparisons
Top Hubspot Comparisons
Top Marketo ComparisonsCRM in Action: A Use Case
Let’s say you currently store customer contact information in Excel spreadsheets, appointments in a calendar and files in Dropbox, Google Drive or another document management tool. When someone calls, you have to toggle between each of these tools to figure out whether they’re a prospect or existing customer. Worse, you don’t immediately know if they’ve spoken to anyone else in your company. Past interactions might be trapped in someone’s inbox, paper notes or only in employees' memories.
Depending on where this caller is in the customer life cycle, not having this information in one place can lengthen their time to conversion, limit return sale possibilities or slow issue resolution.
If you had automation software in this scenario, you could simply pull up that account and see every meeting, phone or email conversation you or your team has ever had with that person, as well as past agreements and marketing materials sent. You might also see, for example, a contract attached to that opportunity that’s awaiting signature and a task for one of your sales reps to follow up. So you transfer the call.
A contact profile in Swiftpage ACT!
After the sales rep hangs up with the contact, he might close the task to follow up, then pick the next step in the process from a dropdown menu: “Did they return the contract?” The due date for this task is set for the next day, when the rep will receive an alert to follow up if the agreement isn’t returned.
You can see how this alternative scenario increases efficiency and productivity. And it prevents important activities from falling through the cracks. Managers benefit, too, by having ready access to reports that show key performance metrics and progress toward goals.
Reporting dashboard in Infor CRM
This scenario described core functionality, but these technologies are also widely used in a broad range of CRM applications. Below is a brief explanation of each of these application types.Common Functionality of CRM Software
When comparing CRM software solutions, it’s important to understand the functionality included in each. The most common functions in this type of software are listed in the table below:
Hurrah! In the end I got a blog from where
Hi all of these CRM are all good and perfect for every business. Have you tried an app that monitors and track projects> http://www.triggerapp.com Mark Suansing It is also perfect! More power!
Seo Plasma on September 17, 2014 at 22:49
Apis CRM Software on May 22, 2013 at 13:20
Just wanted to let you know about APIS Free CRM Software .
The Free Edition is a very comprehensive, live version of the software that you may use with no charges and no commitment for as long as you wish.
These are the features that you’ll have access to if you choose to use our free CRM software edition. They are not a few, and not at all trial.
By Sara Angeles, BusinessNewsDaily Staff Writer January 4, 2016 11:39 am EST
Looking for a better way to manage and grow your small business? Customer relationship management (CRM) software can make all the difference. Whether you're looking for a robust CRM software solution, a simple one designed for very small businesses or a free version to fit your budget, there's a CRM software choice for you. Our staff researched and reviewed an extensive collection of CRM software products and picked out what we believe are the best for different types of small businesses.Best CRM Software for.
Salesforce is an all-in-one, cloud-based solution that has everything you need in a CRM software. Although this software is typically associated with larger businesses and enterprises, Salesforce's small business edition lets you take advantage of the product's robust set of CRM tools and resources at an affordable, small-business-friendly price. Part of Salesforce Small Business Solutions, the platform is very easy to use and includes key features like lead generation, contact and opportunity management, sales forecasting, workflow automation, and much more. [Go here for a full review of the Salesforce CRM software.]Best CRM Software for Very Small Business: Insightly
Insightly is a simple, but feature-rich CRM software fits the bill for microbusinesses. It has all the basic capabilities that really small businesses need in a CRM software, but is also highly scalable as your business grows. Additionally, Insightly is one of the most affordable CRM solutions available; there's a free version to help you get started, and paid plans start at a fraction of the price of comparable CRM software. [Go here for a full review of the Insightly CRM software.]Best Free CRM Software: Zoho CRM
Zoho CRM is powerful CRM software that doesn't compromise on capabilities just because you're not paying for it. Unlike other free CRM, Zoho CRM offers all the core functionalities of CRM software and lets you onboard up to 10 users at no extra cost. You'll also have access to your data anytime, anywhere using Zoho CRM's mobile app, without having to purchase a plan. [Go here for a full review of the Zoho CRM e-commerce software.]
Looking for CRM software for your business? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to have our sister site, BuyerZone, provide you with information from a variety of vendors for free:
buyerzone widgetOur methodology
To find the best CRM software for small business, we started by asking small business owners what CRM software they used, what their likes and dislikes were, and what they think makes the "perfect" CRM software.
Next, we looked at CRM software that appeared on review sites, business websites and other reputable online sources. We also considered popular CRM software that we were familiar with or have heard about.
The last steps of our research involved testing our top picks ourselves. This process included signing up for business accounts, trying out software demos, downloading mobile apps, watching videos and contacting vendors with questions as business owners.
In total, we ended up with more than 50 CRM software products. Our top picks are Salesforce, Insightly and Zoho CRM. Those that made it to our short list include Infusionsoft, SugarCRM, Microsoft Dynamics, Nutshell, NetSuite, Act. TeamWox and Highrise.
Here are the criteria we used to evaluate each software:
Here is a full list of CRM software and a summary of what each company claims to offer. This alphabetical list also includes our best picks.
Act! Cloud — Act! Cloud, by Swiftpage, marries contact management with e-marketing to help you get organized, convert new customers and get more from existing customers. The software takes the guesswork out of choosing where to focus time and resources by offering you intelligent, prioritized recommendations based on the level of engagement of customers and prospects. cloud.act.com
AllProWebTools — If you're looking for a simpler way to acquire leads and maintain customer relationships, AllProWebTools' CRM software is a unique integrated solution. This CRM tool is part of a business suite that also includes email, Web and e-commerce hosting, marketing, task management, and timecards. Having all these tools available from one dashboard keeps you organized and saves you time. AllProWebTools.com
Apptivo CRM — Apptivo CRM combines contact and lead management with project management and marketing software to help your business connect better with customers. Apptivo CRM is part of Apptivo's suite of business solutions. apptivo.com/crm
Avidian/Prophet — Use Outlook as your CRM software with Avidian. The company's own Prophet CRM turns your inbox into a full-featured, mobile-friendly CRM solution. From contacts to emails, tasks, notes, appointments and meetings, Avidian also syncs all your data in a familiar platform you likely already use every day. avidian.com
Base — Called an "intelligent productivity platform," Base is all about using data to help your business make wiser, more informed sales decisions. It closely monitors your sales pipeline, sales rep activities, goals and quotas to make sure your team is productive and succeeding. getbase.com
Bluenose — Bluenose combines big data analytics with powerful technology for customer-success management. Known as a "Customer Success" platform, the software empowers software-as-a-service (SaaS) businesses to proactively manage and engage their customers through its insight-driven toolkit, built-in playbooks and more. bluenose.com
BoomTown! — Do you own a real estate business? BoomTown's predictive CRM software is designed specifically for agents, teams, brokerage firms and other real estate professionals. Services include lead generation, a website builder, success management and the ability to manage multiple offices. boomtownroi.com
bpm'online — Get end-to-end process management, from lead generation to ordering to customer service. More than your traditional CRM software, bmp'online combines sales, marketing and help desk functions so you can be there for customers every step of the sales journey. bpmonline.com/crm
Buddy CRM — True to its name, Buddy CRM acts as a small business's CRM BFF for establishing and keeping customer relationships. It starts by giving you all the information you need about customers before you even contact them, so you're always prepared for a sales call or meeting. Buddy CRM also gives you at-a-glance looks at the status of your business throughout the sales cycle, so you can pinpoint hot leads, identify where and why sales are lost, monitor KPIs and track team activities from a single screen. It also comes with a free mobile app, so you can take Buddy CRM with you wherever you go. buddycrm.com
Bullhorn — Own a service-oriented business? Bullhorn CRM is specifically built to help service providers strengthen relationships with customers while improving sales productivity and driving growth. There are also dedicated CRM software offerings for niche businesses, such as staffing and recruitment firms and PR agencies. bullhorn.com/products/crm/
CampaignerCRM — Campaigner offers two types of CRM software. One is for businesses that deal with shorter, simpler sales processes, and the other combines CRM with sales-process management to help companies with longer, more complex sales processes. The latter option offers more advanced functionalities, such as reporting, customization, a sales process API and more. campaignercrm.com
Capsule — Capsule aims to make CRM as simple as possible by offering six core capabilities to help you run your business: managing relationships, managing the sales pipeline, organizing emails, saving contact histories, performing task management and completing customization. capsulecrm.com
Commence — Specifically designed for small to midsize businesses, Commence is a Web-based CRM software that's both powerful and affordable. It's also designed for fast deployment, meaning it's easy to implement and you can get started right away. commence.com
Contactually — Contactually is all about getting the most out of your CRM investment. It is built to help businesses convert existing leads into closed sales, build relationships for long sales cycles, stay on top of revenue opportunities and get more prospects down the sales funnel. contactually.com
GoldMine — Need a premise-based CRM software? Unlike cloud-based CRM software, GoldMine is installed on your own servers and infrastructure to give you more control over your software. In addition to its many CRM features, the company also offers one of the best customer support systems, so you can get help right when you need it. goldmine.com
GreenRope — GreenRope combines the best of CRM with robust marketing automation to help you save time and dedicate more resources to closing sales. Additional features include project management, collaboration tools, e-commerce, event management and more. greenrope.com
Hatchbuck — One of our runner-ups, Hatchbuck is all-in-one sales and marketing tool built with small businesses in mind. It focuses on simplicity, ease of use and affordability, while giving you all the tools you need to organize data and automate marketing processes. hatchbuck.com
Highrise — Also a top contender on our list of best CRM software, Highrise focuses on helping you manage three key areas of your business: contacts, tasks and communications. You can maintain and share contacts with your team, create tasks and set reminders, and keep track of emails, notes and other forms of correspondence. highrisehq.com
Hubspot CRM — A popular inbound marketing and sales platform, Hubspot's CRM software streamlines your sales process across multiple channels in your organization. It works in the background to save you from wasting time manually performing repetitive sales and marketing tasks. The software also specializes in automatically logging and syncing data from different sources of communication, such as your website, phone calls, emails, social media and more. hubspot.com/products/crm
Infusionsoft — Infusionsoft is a favorite amongst small business owners we talked to, because of its ease of use and because it offers a comprehensive set of CRM tools at a small-business-friendly price. Users particularly liked its automation features, ability to nurture leads all the way to closing the sales and extras like email marketing, billing and project management. infusionsoft.com
*Insightly — Our pick for the best CRM software for very small businesses, Insightly is a simple, scalable solution that grows with your business. It offers both basic and advanced capabilities, so you can start with a free or super-affordable standard plan, then upgrade as your business expands. Read our full review here .
iSEEit — Focus on sales. iSEEit offers an intuitive way for sales people to manage all their daily sales activities. This iPad and Web-based CRM solution makes it easy to focus on the right steps to move deals through your pipeline by letting you better qualify leads, tasks, and opportunities; manage deals via milestones and qualifiers; and coordinate and collaborate with customers and colleagues, all from a single, consistent source. now.iseeit.com
LeadMaster — If you're looking for a simple way to gather, manage and convert leads, LeadMaster can help. First, the software aims to save you hours spent looking for high-quality leads by automating your marketing system. Next, its sales lead-management tools helps you turn those leads into sales by making it easy to track, analyze and communicate with those prospects. leadmastercrm.com
Maximizer — Need more flexibility in your CRM software? Maximizer is an all-in-one CRM solution that is completely customizable to cater to your business's unique needs. In addition to offering three robust CRM tools — sales management, marketing automation and customer service — the software also gives you a choice of using the cloud-based version of the software or an on-premise version hosted on your own servers. maximizer.com
Method:CRM — Do you use QuickBooks as your accounting software? Intuit-approved Method works with QuickBooks to integrate your customer data with your financial data. This software links and syncs everything from contact information to invoices, purchase histories and much more to give you a complete view of customers in one, easily accessible place. method.me
Microsoft Dynamics CRM — Microsoft Dynamics CRM takes a different approach to CRM. The software uses social insights, business intelligence and campaign management to help your business strengthen relationships with customers, improve marketing campaigns and, ultimately, boost sales. It is available in the cloud, on premise or a combination of both, and you can integrate the software with Office 365 for even more productivity. microsoft.com/en-us/dynamics/crm.aspx
NetSuite CRM — NetSuite CRM lets you track leads through each step of the customer lifecycle, from lead generation to prospect nurturing, sales ordering, fulfilment and support. It also shows you opportunities for up- and cross-selling, as well as renewals to boost sales and maintain customer loyalty. Other features include order management, commission management, sales forecasting and e-commerce. netsuite.com/portal/products/netsuite/crm.shtml
Nimble — Does your business rely heavily on social media marketing? Known as an Intelligent Relationship Platform, Nimble automatically syncs all types of contact data across multiple channels, including social media. It uses "social listening" to filter contacts and prospects on sites like Twitter, Facebook, Google+ and LinkedIn to help you find and close high-value opportunities. The software also syncs emails, direct messages and @mentions, making them easily accessible straight from your dashboard. nimble.com
Nutshell — Specially built for small businesses, Nutshell helps you close sales fast. In addition to standard CRM features like contact and lead management, Nutshell also offers collaboration tools, custom reporting and third-party integrations. You're also in luck if you use Google Apps; the software automatically imports Gmail messages and events and meetings into Google Calendar. It promises fast deployment, too, so you can get started in no time. nutshell.com
Odoo — Odoo is an open-source software that focuses on tracking leads, closing opportunities and generating accurate forecasts. And because it's open source, it lets you customize the software to your exact needs and add on a wide range of apps. Supported apps include marketing, project management, e-commerce, Website building, billing, accounting and even human resources. Odoo is a little on the pricier side, however. It requires a monthly per-user fee in addition to a monthly per-app fee, though you get two free users to start. You can also use the software on multiple companies for an additional fee. odoo.com/page/crm
OnContact — OnContact combines CRM with marketing automation, giving you a complete sales and marketing solution in one. Unlike many CRM solutions, however, OnContact comes with powerful customer-service features, such as contact center capabilities and incident tracking, so you can be there for your customers whenever they need you. OnContact is available as a cloud-based or on-premise software. oncontact.com
Pipedrive — Small business owners like Pipedrive because it is simple and easy to use. It's also a highly visual platform, making it easy to quickly navigate the dashboard and get the data you need at a glance. There is also no training required, and setup takes less than two minutes, so you and your team can get started right away. pipedrive.com
PipelineDeals — PipelineDeals doesn't just help you boost sales; it also helps you and your staff be more productive. What makes it stand out from other CRM software is that it goes the extra mile. For instance, it can send snapshots of your pipeline to your inbox every morning so you know exactly how your business is doing before you even open the software. Plans also come with premium support, so you can reach a real, live PipelineDeals representative any time to help resolve any issues. pipelinedeals.com
Pipeliner — If you're a visual person, you'll like Pipeliner. This CRM software presents all your data in an intuitive, visual way, so you don't have to go through multiple steps to get the data you need. For instance, when you go to the Pipeline section of the software, you'll be greeted with charts showing you who is in which stage of your pipeline. This way, you don't have to open each stage or contact separately to get this information. Pipeliner also offers an all-inclusive pricing model, so you get all the features for just one monthly price. pipelinersales.com
Podio — Podio aims to cut through the noise of CRM and deliver a clutter-free CRM solution. It is a very lightweight software that lets you customize features, so you get all the capabilities you need without all the fuss. With this product's simple interface, you can easily get where you need to go without getting lost in extra steps navigating the software. podio.com/site/use-cases/crm
Sage CRM — Sage CRM is an all-in-one solution that lets you do more with your CRM. In addition to contact and lead management, Sage CRM offers targeted marketing, email marketing, social CRM and more. It also comes with a built-in customer-service portal to help you deliver excellent customer support. And if you use Sage ERP, Sage CRM integrates seamlessly for even better sales acceleration. sagecrm.com
*Salesforce — Our top pick for the best CRM software for small business, Salesforce has everything you need in a cloud-based CRM software. It's affordable and easy to use, and offers a ton of features at a small business price point. It also comes with top-notch customer support, so you can get help any time you need it. Read our full review here .
Salesnet — Salesnet takes CRM to the next level by pairing it with Microsoft Office. Besides Salesnet's native CRM features, the software integrates with Outlook to automatically sync contacts, meetings and tasks; Excel to view and edit reports; and Word to merge data and attach files to the software. salesnet.com
SalesNexus — SalesNexus isn't just another CRM software; it combines CRM with email marketing to help you better target leads, connect with them and convert them to loyal customers. You won't even need a separate email-marketing solution to get the job done. SalesNexus' lead-generation tool also lets you find leads using a wide range of specific categories, such as by industry, title, company revenue, location, social media profiles and more. Each plan comes with 500 leads and 25,000 emails per month. salesnexus.com
SAP Digital for Customer Engagement — SAP offers enterprise-level CRM tools at a small business price point. Features include lead, contact and opportunity management, as well as robust collaboration capabilities to help you and your team engage more effectively with customers. It's also easy to get started — just follow the step-by-step wizard and you're good to go — and you can manage the software yourself (for instance, you don't have to wait on SAP to make user changes to your account). And because the software is built for small businesses, there are no minimum user requirements and it is scalable to your needs as your business grows. sapstore.com/solutions/99026/sap-digital-for-customer-engagement
Snapforce — If you want a truly comprehensive CRM solution, check out Snapforce. This CRM software eliminates the need to use multiple tools to manage your business. In addition to core CRM features, Snapforce offers cloud-based file storage, calendars and event management, email syncing with your email client, and case management via a ticket system. It also comes with a complete call center software, so customers can reach you with a simple phone call. snapforce.com
SugarCRM — Another favorite amongst small business owners, SugarCRM is powerful CRM software that integrates sales, marketing and employee tracking. The base plan comes with a robust set of features, such as sales automation and forecasting, lead management, call-center automation, reporting, unlimited customizations and unlimited online support. SugarCRM is available as a cloud-based or on-premise software. sugarcrm.com
TeamWox — Need a more advanced CRM software? More of an enterprise management system, TeamWox brings big business tools to small businesses. In addition to CRM, it also helps you manage teams, tasks, service desks and other areas of your business. But if you're looking for a ready-to-use, cloud-based solution, look elsewhere — you'll need to download TeamWox, then install it in your own systems. TeamWox is also on the pricy side. It's free for up to five users, but it will set you back several hundred dollars if you need more than that. teamwox.com
Vtiger — Vtiger is a one-stop shop for all your sales, marketing and customer-support needs. It features a bevy of built-in CRM solutions, including email marketing, project management, calendar and task management, reporting, document management, and more. It also has a customer portal where customers can access their accounts and submit help tickets. vtiger.com
Workbooks — Known for its high level of customer satisfaction, Workbooks is one of our runner-ups for the best CRM software for small business. It focus on four core areas of CRM: sales to boost your business's growth, highly targeted marketing to help you get the most ROI, order fulfilment to streamline your sales processing and customer support to keep your customers happy. A free version is available for up to two users; it also comes with free online support. workbooks.com
*Zoho CRM — Our top pick for the best free CRM software, Zoho CRM is packed with features, despite its free price tag. Unlike other free CRM software, Zoho CRM offers a ton of premium capabilities and lets you add up to 10 users at no extra cost. Read our full review here .
Looking for CRM software for your business? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to have our sister site, BuyerZone, provide you with information from a variety of vendors for free:
Are you a CRM software provider who would like to be added to this list and possibly considered for our next round of reviews? Please feel free to contact Sara Angeles at firstname.lastname@example.org .
Updated Sept. 9, 2015.